In light of Pixel 2 Issues, Google Offers Extended Two-Year Warranty
Despite being a great smartphone, the Pixel 2’s launch has been marred by a number of issues such as display problems on the Pixel 2 XL and an annoying “clicking” noise on both models. The Pixel 2 is still a very good phone, but Google still has some bugs to work out.
In a post on the Pixel User Community forum, Mario Queiroz, Google Hardware vice-president, posted, “We’re very confident that the Pixel 2 delivers an exceptional smartphone experience, and to give users peace of mind, every Pixel 2 and Pixel 2 XL will now come with a 2-year warranty worldwide.”
The increased warranty is certainly a nice touch and it should make prospective buyers feel a bit more confident about investing in the Pixel 2. That being said, his response to some of the user complaints rang a bit hollow.
In regards to the complaints that people found the Pixel 2’s display to be less vibrant than the competition, Queiroz seemed to imply that the less vibrant display was a not a bug, but a feature. He said that Google’s intent was to “achieve a more natural and accurate rendition of colors.” That being said, he acknowledged that many users preferred more vibrant colors and said that Google was working on a software fix that would increase color saturation on the Pixel 2.
Regarding the more serious issue of screen burn-in, Queiroz stated that ” line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL. Regardless, we use software to safeguard the user experience and maximize the life of the OLED display, and we’ll make ongoing software updates to optimize further.”
Despite Queiroz’s assurances that the Pixel 2 is an “exceptional smartphone,” the company is clearly not satisfied with the device’s performance in some areas. That being said, we’re happy that Google is taking the time to address these issues and work on solutions. That said, the company’s post did not address the clicking issue that some users had reported though we imagine that Google is working on a fix.
Eric is an avid tech junkie, gamer, and comic fan. When he's not working on his PC, you'll find him at your local comic book shop.