Windows Fall Creators Update Causes Issues For Razer PCs
Windows updates are great. They help keep your PC secure, they add new features and fix known issues. Unfortunately, they also have a bad habit of causing issues and, in some cases, they’ll completely break your PC. The latest manufacturer to be hit by this issue is the gaming-focused Razer.
A poster on Razer’s official forums warned users not to download the Fall Creators Update because Razer PCs were currently incompatible with the update. The forums are currently down for maintenance so the following quotes come via The Inquirer.
“It is known that all Razer laptop systems are incompatible with Windows 10 Version 1709 Build 16299.15 that is rolling out today. DO NOT UPDATE.
“Razer has not updated compatibility with their drivers to support this version of windows and it renders the trackpad, keyboard, and USB features useless when waking from sleep mode on battery power. Reinstalling drivers or talking to Razer support will do nothing to fix your issue. The only fix is to roll back to Creators Update until Razer gets their sh t together and fixes the problem.”
The poster going by the username Kokorone added that “TL;DR Waking from sleep on battery power, any Razer Laptop will have all peripherals, including the trackpad and keyboard, fail to work until the computer is rebooted. This does not occur when connected to a power source.”
There were some users who resolved their issues by simply reinstalling their drivers, but others found that the only solution was to reboot their PC and then do it again and again.
Other users noted that even if your devices worked, the Fall Creators Update still lowered overall performance. A user going by the name GoldMetallicDIAMOND917 noted that prior to the update web browsing drew about 10-15 watts of power. Since the update was applied, web browsing now draws about 17-24W of power. While this might not be a problem while your device is plugged in, it could definitely affect a laptop’s battery life and those are hardly perfect under the best of circumstances.
All of this leads to us to ask why Microsoft insists upon automatically rolling out updates without ensuring everything works. We’ll admit that given the vast number of PC manufacturers, it might be unrealistic to ensure that every device works, but that’s why Microsoft should give users more control over this issue. Equally troubling is the fact that Razer apparently knew of this issue prior to the update going live so the company should have had this fixed prior to the update’s launch or, at the very least, warned their user base rather than have them rely on forum posts.
Eric is an avid tech junkie, gamer, and comic fan. When he's not working on his PC, you'll find him at your local comic book shop.