OnePlus Addresses Its Data Collection Program
Chinese smartphone maker OnePlus recently found itself embroiled in a bit of controversy over the fact that its phones were collecting data from users without their consent. In response, OnePlus co-founder Carl Pei took to OnePlus’ official forums to discuss the issue with users.
In his post, Pei promised that the data obtained from OnePlus’ users was secure and would only be used for customer service-related work. He also promised that such information would never be shared with third parties.
‘We’d like to emphasize that at no point have we shared this information with outside parties. The analytics we’re discussing in this post, which we only look at in aggregate, are collected with the intention of improving our product and service offerings.’
Pei also announced a change to the company’s collection process. He promised that by the end of October, an update would be rolled out to OnePlus phones which would ask users whether or not they want to opt into the data sharing program. While the option to opt out of the program is currently available, it is buried in the settings menus so many users may not have known about it.
More importantly, at least to us, was Pei’s promise that OnePlus would no longer be collecting personal data such as phone numbers, MAC addresses or Wi-Fi information.
‘We would also like to share we will no longer be collecting telephone numbers, MAC Addresses, and WiFi information.’
Pei’s comments received a mixed response on the forums. While many were glad to see the company address this issue, many users were understandably confused and frustrated as to why OnePlus needed phone numbers and WiFi information in order to provide customer support. As of right now, Pei hasn’t explained why his company collected that information or what will be done with what it already has.
Eric is an avid tech junkie, gamer, and comic fan. When he's not working on his PC, you'll find him at your local comic book shop.