Xbox One and Windows 10 To Provide Self-Service Refund System Soon
On the Xbox One’s subreddit an image has shown up with a rather remarkable announcement. Microsoft is currently working on an automated, self-service refund system, and users have started seeing the announcement on the refunds via the Xbox Insider Program. Users can request a refund of their games if they don’t like their purchase. The system is extremely similar to the refund policy of Valve’s Steam platform.
To make sure that there’s no abuse, the game must have been purchased in the past fourteen days and the maximum allowed playtime is two hours. These are exactly the same criteria that Steam enforces. If you play for more than two hours, the right to a refund expires.
Microsoft has also decided to exclude DLC and Season Passes from the refund program. One last condition is that the game must’ve been started at least once and a refund request can only be sent after 24 hours after purchase. Microsoft also retains the right to exclude members from the refund if they believe the refund system is being abused.
The refund system will also work on Windows 10, where it will also be applicable to paid application. The company from Redmond does clarify however that not all apps will be eligible for a refund.