Google Apologizes For Wiping OnHub, Wifi Routers
Yesterday, Google started experiencing some problems with their Google Accounts engine. The problem was harmless for most users. The engine would kick users off their accounts, sign them out, and tell them “there was something wrong with their account.” If you owned an OnHub or Google Wifi, your problems seemed less harmless. The routers started flashing blue and refused to connect users to their beloved Internet.
The problem was sudden, and Google admits it was their fault. There was a faulty software update to the account engine which wiped the settings from the routers. Since the routers don’t have on device backups, there were no settings to restore from.
Their forums pointed users to either setting up the router again to using the credentials below the routers for immediate access.
Google Wifi, OnHub Users will need to setup again
In a support page for WiFi/OnHub owners, Google apologizes for accidently wiping their devices. Users will need to set up the devices from scratch to get the device back up and running. It’s nice to have a router which gets regular security updates and keeps you connected through an app. The problem is Google, or other routers, could accidently be wiped. Could Asus, Orbi, Eero all have their devices wiped because of a developer error?
It’s reassuring Google doesn’t store the settings on their server, but also worrisome there is no way to backup the settings. At least the routers aren’t bricked, users will not need to worry anymore. Reddit threads popped up last night talking about what caused the problem to even if the routers were bricked. At least we know the cause of the reset. Other companies could have gone weeks before they released what happened.
Tell us your thoughts; did your Wifi or OnHub router reset itself? Tell us in the comments below!