HP, Dell Support Staff Suggests Users To Stop Using Windows 10
Windows 10 may be Microsoft’s next big OS, even surpassing Windows 7, and currently used by more than a 100 million people but that certainly doesn’t mean the tech support guys over at big PC manufacturers such as Dell and HP like the operating system. In fact, judging by this recent reveal, some might even consider them downright haters.
As discovered by Laptop Mag through some undercover work involving placing calls to tech support of various companies in order to judge their response support service, they found out that the support personnel at Dell and HP simply told them to switch back to a previous version of Windows and stop using Windows 10 instead of actually trying to find some sort of a solution.
From the look of things, the Dell representative didn’t even bother trying to understand the query of the caller, like how to invert the scrolling direction of a laptop’s touchpad, and simply told them to roll back to Windows 8.1 since “there are a lot of glitches in Windows 10.”
The HP representative wasn’t so blunt and said it’s a bad idea to upgrade to Windows 10 right now, which makes sense since the OS is relatively new and will obviously have issues. However, the representative then proceeded to sell the caller a $40 USB recovery key which says a lot about the quality of support that was offered.
Whether these support personnel were just new at their job and didn’t really know a lot of PC troubleshooting or they/the company they represent has a grudge against Microsoft can’t be said for sure. But it is interesting to see the lengths at which someone might go to hate something they possibility don’t understand yet.