Nvidia Announces Recall of SHIELD Pro Due to Hard Drive Failures
Last month, Nvidia announced a voluntary recall on its SHIELD Tablet due to risk of overheating batteries that posed a possible fire hazard. Now just a few weeks later, the graphics chip maker is recalling some of its SHIELD Android TV units, but luckily, the issue isn’t quite so widespread this time.
Only the SHIELD Pro model – the one with the 500GB hard drive – is being recalled. An Nvidia Customer Care representative said in an official post that some SHIELD Pro units have hard drives that are prone to failure. However, unlike the SHIELD Tablet, there’s almost no chance of them exploding.
NVIDIA claims that the hardware defect has affected less than 1 percent of SHIELD Pro owners, who will see a very specific and narrow set of symptoms. These include failure to upgrade to firmware 1.4, or users might see random errors on the screen and in text.
Those who are experiencing these issues can go to this website and ask for a replacement. Nvidia says it will ship you a new SHIELD as soon as they process the paperwork, and they won’t even wait for the old unit to ship back to us.
The company will ship replacements outside of the US “as long as they have the necessary product certifications to ship to that country.”
Do you have faulty Nvidia SHIELD Pro? Let us know in the comments below.
Gohar is the lead editor at TechFrag. He has a wide range of interests when it comes to tech but he's currently spending a big chunk of his time writing about privacy, cyber security, and anything policy related.