Mozilla CEO To Microsoft: Don’t Take Away User’s Choice by Design
With the release of Windows 10, Microsoft has finally replaced the aging Internet Explorer with the fast and powerful Edge browser. Microsoft likes Edge so much that it has altered Windows 10 in a way that the setup installers for other web browsers like Chrome and Firefox, can no longer set themselves as default browser during the install process.
Mozilla is not amused at this change, and its CEO Chris Beard today wrote an open letter to Microsoft CEO Satya Nadella, in which he slams the Redmond-based company for taking away a user’s choice “by design” when upgrading to Windows 10.
Sometimes we see great progress, where consumer products respect individuals and their choices. However, with the launch of Windows 10 we are deeply disappointed to see Microsoft take such a dramatic step backwards.
— Mozilla CEO Chris Beard
Although users can still preserve their previous settings and set Chrome or Firefox as their default browser, Mozilla CEO claims the process is now far more complex than it was before.
With the new Windows 10 user interface, it takes almost twice the number of mouse clicks to actually change the default browser, which is likely to generate confusion among some consumer, according to Beard.
Beard says his company has reached out to Microsoft to discuss their concerns, but “it didn’t result in any meaningful progress” so he had no choice but write this open letter.
On the other side, Microsoft justifies this so called “aggressive move” by saying choosing the default browser of one’s choice is an easy process in Windows 10. The company designed Windows 10 as a service, and that it would bring improvements to the OS based on the user experience.
Do you think Windows 10 takes away user’s choice and control? Should Microsoft reverse the change and keep the default during the upgrade process?