Steam Will Not Compensate Item Scam Victims: Valve Item Policy
Valve Corporation, the owners of Steam is not going to help you in mitigating your losses if you are the victim of an item scam. This is something that is now clearly mentioned in the Scam FAQ section on the official website of the digital distribution service.
Steam users are not new to item scams, but apparently, the guys running the company think that the users should be able to protect themselves on their own.
Our community assigns an item a value that is at least partially determined by that item’s scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced. We sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.
The new badge and card system that was introduced to the community has also been a reason for the increase in scams that are being held on the platform since they boosted trading.
We are not sure how the community is going to respond to this but it is a fact that lack of help on such fronts can hamper goodwill.
Valve recently announced refunds for any and all games played for less than two hours and personally I thought it was an amazing gesture, not quite like the reaction they are expected to get on their item scam policy.