PayPal: Let Us Send You Messages, Cold-Call You OR Leave Our Service
PayPal’s new terms and conditions need its customers to allow it cold call them, send text messages or conduct surveys. Those who will not comply with these conditions, will have to give up use of its services, reports the Forbes.
PayPal actually posted its new terms and conditions on the web, but lately removed them. A small excerpt from an archive copy of the post reads: “You consent to receive autodialed or pre-recorded calls and text messages from PayPal at any telephone number that you have provided us or that we have otherwise obtained.”
PayPal has several reason for these stringent looking terms of service. One way to use this rich communication between the company and customers will be to resolve the issues. While using PayPal payments, users can have disagreements with companies and PayPal can help such disputes. By the same token, the company can ask users for their feedback about services by texting them.
Although majority of the companies do list such provisions in their ‘terms and conditions’, PayPal has certainly taken an extreme stance. That is other companies leave it on users’ consent whether they want companies to contact them or not. PayPal wants users to agree with these terms and conditions at any cost.
According to Forbes, this strong position can create problems for PayPal in some countries, where public can’t be compelled to comply with such conditions. In other words, they must be offered an opt-out.
To facilitate its users, to some extent, PayPal is giving them a month to close their account by July 1st. Afterwards, the company will start blocking accounts.