Google is Shutting Down Helpouts in April Due to Lower Than Expected Growth
Google is struggling a bit lately, failing to make Google Glass the next big thing and trying to regain their dominance in the stock market. In the midst of all this, Google has now decided to scrap its not so popular video tutorial service called Helpouts.
The news was revealed in a blog post by Google, which explained the search giant wasn’t satisfied with the growth of this service, which resulted in this decision. The post reads:
Since launching in 2013, Helpouts has been a home for people to connect with experts on topics they want to learn about or seek advice and solutions to everyday problems. The Helpouts community includes some engaged and loyal contributors, but unfortunately, it hasn’t grown at the pace we had expected. Sadly, we’ve made the tough decision to shut down the product.
Google announced that users won’t be able to access Helpouts starting April 20. They will be able to download their Helpouts history via Takeout, the download option will remain available till November 1.
Google’s Helpouts was an attempt the company made to grab some video tutorial market share. The idea of offering tutorial videos via Helpouts was mainly challenged by Google’s own video website YouTube. Where million of such videos are available for free, and users preferring to visit YouTube instead of Helpouts was among the reasons this service couldn’t gain success.
Helpouts app has been removed from both the Google Play and Apple’s App Store. Google has always struggled with services like these as previously, it started a service called Google Answers which was similar to Yahoo Answers. However, the service was later scrapped due to lack of user engagement. Google also tried to compete with Wikipedia with a service called Knol, but it also met with failure and was shut down in 2012.
On mobile, Helpouts service is completely shut-off while it will remain available on the web till April 20.
It’s sad to see helpouts go down as it was indeed helpful to many users across the globe. No matter who starts services like these, YouTube will remain the main competitor in every way. It wouldn’t be wrong if I say that Helpouts was doomed from the start.
Have you used Helpouts? What is your reaction to this decision by Google? Share with us in the comments below.