Apple Faces Class Action Over Storage Concerns In iOS 8
Apple is hit with a class action lawsuit that claims that it doesn’t make it clear just how much storage will its operating system eat up, and then compels users to buy more storage through its iCloud service.
The case was filed in Bay Area’s federal court on Tuesday by Cuneo Gilbert & Laduca, a Washington, D.C.-based law firm. It claims that iOS 8 can take up as much as 23.1 percent of the advertised storage capacity on all Apple products, and states that the problem is users are not aware of this fact because Apple doesn’t properly inform them.
In fact, Apple uses this business technique to lure the users into buying more storage through iCloud, claims lawsuit.
“We feel that there are a substantial number of Apple consumers that have been shortchanged, and we’ll be pursuing the claims vigorously,” said William Anderson, a lawyer from the law-firm that hopes to represent classes of users who have bought Apple products that came with iOS 8 pre-installed as well as those who upgraded their devices to iOS 8.
The class action lawsuit seeks damages and changes to Apple policies under California state law.
iOS 8 was launched in September and it was one of the most anticipated releases of Apple. Initially, it faced quite a lot of issues. According to a report, iOS 8’s crash rate was 78% higher than iOS 7.1. The company then released 8.0.2 update to fix Health Kit issues and then iOS 8.1 was released to solve network-related issues. Now sixty four percent of Apple’s devices run on iOS 8.
The plaintiffs have used iOS 8’s tagline “biggest iOS 8 release ever” to their advantage — arguing that few users actually knew how much space would it take up. They claim that Apple uses such constraints to force users to buy their services.
“Using these sharp business tactics, defendant gives less storage capacity than advertised, only to offer to sell that capacity in a desperate moment, e.g., when a consumer is trying to record or take photos at a child or grandchild’s recital, basketball game or wedding,” said plaintiff in the complaint.
The lawsuit appears to be a serious one and Apple is apparently guilty of not making their storage requirements clear. However, Apple has fended off a lot of such lawsuits in the past and it will do so again. The company won in a Canadian case back in 2012 that claimed that Apple misled consumers about amount of storage on iPod.